Various questions

Je souhaite offrir une journée de ski ou un bon cadeau. Quelles sont les possibilités?

Pour faire un cadeau, il existe 2 possibilités:

Bon-cadeau
Il s’agit d’un bon avec à choix une valeur ou une validité. (ex. CHF 50.- ou Carte journalière Portes du Soleil) - Le bon est valable 2 ans dès la date d’émission. Le passage en caisse est obligatoire afin d’échanger le bon contre un forfait.

Carte non datée
Le forfait souhaité est directement chargé sur une carte mains-libres. La carte est valable uniquement durant la saison en cours. La carte se valide lors du premier passage à une installation.

Dans les 2 cas, l’envoi est accompagné d’une facture payable à 10 jours.

Commande à : info@pds-ch-cH

 

Where are the counters located and what are the hours?

Champéry
Bottom of the cable car : winter 08:00 - 17:00 / summer 08:30 - 17:00
Grand-Paradis : winter 08:15 - 14:30 / summer closed

Les Crosets
Main counter : winter 08:00 - 17:00 / summer 08:45 - 16:30

Champoussin
Bottom of TK Champeys : winter 08:15 - 15:00 (16:30 during school holidays) / summer closed

Morgins
Bottom Foilleuse: winter 08:15 - 16:30 / summer 09:00 - 12:15 and 13:00 - 16:45
Bottom Corbeau: winter 08:45 - 15:00 (16:30 during school holidays) / summer closed

 

Family or tribal rate?

Family
Rates at -10% from 4 paying persons (father, mother, dependent unmarried children up to 19 years old). Packages must be purchased simultaneously and for the same duration. The presentation of an identity document for each person is obligatory. Single payment. 

To benefit from the family rate​:
Approximately -10%Minimum; 4 paying persons (father, mother, single children up to 19 years old). All ski passes must be purchased simultaneously and for the same duration. The domain may be different. The presentation of an identity document for each person is mandatory.

Tribal rate: validity 4 to 15 days
Prices at -10% from 4 people buying packages of the same duration, with a single payment.

Are there group reductions ?

The following reductions are attributed:

To benefit from the group rate, the packages must be purchased simultaneously, for the same duration and be the subject of a single payment. The group rate is only available at the ticket office. An order in advanceis recommended.

The group rate is valid for packages from ½ to 15 days. It cannot be combined with the family rate. The domain may be different. 

Group of 13 to 49 people: ~10% discount
Group of 50 to 99 people: ~ 15% discount
Group from 100 people: ~ 20% discount

The group rate is valid for passes 1/2 to 13 days. It cannot be combined with the family rate.

Group from 8 to 20 persons: ~ 10 % discount.
Group of 21 people and more: ~ 15% discount

What is a "Hands Free" card ?

The "Hands Free" lift pass is a smart media card, of credit card size with a high-performance chip, it gives you access to the ski lifts with greater comfort and speed thanks to the chip which can be read remotely.

3 advantages:

  • Practical: no risk of loss or damage because this card remains in your pocket (do not place it with your mobile phone, a pocket ashtray, another "hands-free" holder, your keys, your bank card and any metal object).
  • Ecological: it can be used season after season.
  • Economical: you can top up your skipass online without having to pass at the ticket office, saving you valuable time. And you accumulate suns that will allow you to benefit from a free day.

The 4 Vallées - Aletsch Arena - Ski découverte Haute-Savoie vouchers are dematerialised - How to proceed?

4 VALLEES - ALETSCH ARENA

> I have bought a Portes du Soleil season pass 
> I have received an e-mail with a QR-code* (if not, I check for spam)
> I discover a resort for a full day by going to the checkout with my QR-code, season pass, proof of purchase and ID.

*Please note, the QR-code is the same for everyone on the order.

SKI DECOUVERTE HAUTE SAVOIE

> I have bought a Portes du Soleil season pass
> I access the www.skidecouverte.com website to discover the partner resorts.
> I discover a resort for a full day when I go to the cash desk with my ski pass and proof of purchase.

What do I need to buy a season pass online?

The fields to be completed are:

> NAME
> DATE OF BIRTH
> Photo (extensions accepted: "png", "jpg", "jpeg")

By default, you are assigned a new card.

Consider buying insurance. No compensation is made by us

.

How do I know my WTP number?

The number is printed on the front of your hands-free card : XXXXXXXX-XXX-XXX

Attention :

  • There are no spaces in my hands-free card number
  • I have to enter the dashes
  • There cannot be an O letter in my hands-free card number, but only the number 0
  • If my pass has 2 numbers above each other, you must enter the first one (the one that is not in the white box)
  • Do not enter WTP

How do I pay my order ?

The means of payment accepted are as follows:

AT THE TICKET OFFICE
Credit card (Visa - Mastercard - American Express - Diners), PostFinance, Maestro, Twint, Reka-Card
Cash: CHF - Euros (Payments in Euros are to be made in banknotes, coins are not accepted. Change is given in CHF. Exchange rate fixed by TCCPS and PDS-CH, variable according to the rate of the Euro).
REKA cheques

WHEN BUYING ONLINE
Visa - Mastercard - Twint

 

EXCHNGE RATE

All passes are sold in CHF. The exchange rate applied at the cash desk for cash payments in Euro is updated regularly to keep up with market fluctuations.

The exchange rate applied at the terminals for credit card payments or when buying online are determined by the payment terminal companies. TCCPS and PDS-ch have no control over these rates; it is the sole responsibility of the customer to check the conformity of the rates applied in case of payment in foreign currency. TCCPS and PDS-ch are in no way responsible for an unfavourable exchange rate.

Age categories?

For season tickets, the determining age is that of the person on January 1st of the current season.
For other tickets, the determining age is that of the user on the first day of validity of the ticket.

Adult: basic rate
Child: from 5 to 15
Youth: from 16 to 19
Student: from 20 to 24, with student card = youth
Senior: from 65 to 74
Super Senior: from 75

Children under 5 the ski pass is compulsory but free and is available on presentation of an ID card.

To obtain a discount, you have to present a proof (remember to keep copies in your smartphone). Discounts are not cumulative under any circumstances.

Refund

PARTIALLY USED OR UNUSED TICKETS

Partially used or unused tickets, whether or not caused by the user, are under no circumstances reimbursed by TCCPS or PDS-ch.

CLOSING / SHUTTING DOWN OF INSTALLATIONS

If the lifts are entirely or partially suspended due to bad weather (e.g. storm) or a case of force majeure, the customer is not entitled to any refund.

INSURANCES

Only those persons who have taken out an insurance policy offered at the time of purchase of the package are entitled, under the conditions of the insurance in question, to any reimbursement whatsoever. Requests for reimbursement should be addressed directly to the insurance company.

The purchase of insurance is linked to the purchase of the ticket.
The insurance is taken out for the same duration as the ticket.
Rates are available online at www.pds-ch.ch and at the ticket office.
The insurance is not refundable under any circumstances.

The general terms and conditions of insurance and additional information are available on the following website www.snowassist.ch