FAQ - New website
I can't connect to my customer account. What should I do?
If you have not yet placed an order with the new website, we invite you to request a new password for your customer account.
How do I do this?
Go to www.pds-ch.ch and click on the little man icon at the top right of your screen. Here you can click on “Forgot your password?
Where have my Suns gone?
No need to panic! Your previously accumulated Suns are not lost. They are being recovered and will soon be available in your customer account. We apologise for the inconvenience.
Suns continue to accumulate with new purchases.
I can no longer see my order history in my customer account. Are my orders placed before 17 December still valid?
Yes, your orders placed before 17 December (and those after too) are valid and can be used in our ski area. If your season pass bought last April is not showing up in your customer account, don’t panic, it should be back soon!
When I top up my card to buy a package, I'm told that my age category doesn't match.
During data migration, the dates of birth of the people registered on your customer account may have been reset to 01.01.2000. We invite you to check the dates of birth of everyone on your customer account.
When I top up my card to buy a package, I'm told that the card has already been allocated.
If a message such as “PDSKeycardAlreadyAffected” appears when you try to purchase, please check whether your card has already been allocated to someone else in “My account -> Your skiers”.