Terms and conditions

TERMS AND CONDITIONS OF SALE AND USE OF SKIPASSES

Ski passes entitle the holder, during the validity period, to unrestricted movement within the chosen area. Ski passes are strictly personal and non-transferable, they are only valid during opening hours. Access to the slopes is prohibited outside opening hours. Skipasses can not be extended or changed. The ski pass owner is responsible for keeping his card and the receipt safe so that no other person is able to use them. Ski passes may be checked at any skilift by the personnel or by using the computerized system. The user must be able to prove his or her identity.

The prices of our ski passes for two days or more are degressive; however, the purchaser must assume the risk of bad weather conditions, which might reduce the use of our ski lifts.


SKI PASS
Ski-passes can be issued at the ticket office after 3:00 pm on the evening prior to the first day of validity. The rechargeable chip card is obligatory with all ski passes. The chipcard cost CHF 4.- and is not refundable but is reusable. A passport photograph is obligatory for passes of 8 days or more. The first day of skiing should ideally begin in the resort where the ski pass was purchased.


REDUCED RATES
Adult : basic rate
Child : from 5 to 15
Youth : from 16 to 19
Student : from 20 to 24, with valid student card = Youth tariff
Senior : from 65 to 74
Super Senior : from 75

Children <5 : children under 5 years of age must be in possession of a free ticket available of the ticket office with the purchase of an adult ticket or upon presentation of the ski-school inscription.

SEASON - PRESALE 2019-2020
Adult : 1955-1994
Child -12 ans : 2008 and younger
Borderpass : 1994-2014
Senior: 1945-1954
Kid - 5 ans: 2015 and younger
Super Senior : 1944 and older

Family : A minimum of 4 paying persons (father, mother, single children up to 19 years old, or up to 24 years old for students or apprentices). The ski passes for all members of the family must be purchased for the same period; the ski area may be different however. An identity card for each member of the family is required in order to obtain the discount. The family rate is available on 5-hour to 3-day ski passes and on season ski passes excluding presale.

Pass group: 4 persons and more buying passes of the same duration, with only one payment.  The 'pass group rate is available on packages for 4 to 21 days.

Supporting documents are required in order to obtain any reduction. Reductions are not cumulative.


REDUCTIONS FOR GROUPS
Group from 13 to 49 persons : 10% discount
Group from 50 persons : 15% discount
All ski passes must be for the same duration and must be bought and paid for together. These rates are only valid on ski passes from 1/2 to 21 days. Group rates do not apply to family reductions. The ski area may be different.


LOSS OF SKI PASS
Upon presentation of the receipt, the client is entitled to one new ski pass.


REFUNDING : NO REFUND OR COMPENSATION WITHOUT INSURANCE!
We recommend that you purchase the insurance (SnowAssist or SkiAssur) at the same time as you buy your skipass.


FRAUDULENT USE OF SKI PASSES
Persons found to be using lifts without a valid ticket or with a ski pass belonging to another person will incur a fine of CHF 200.-, in addition to the cost of a full-price 1-day ski pass at CHF 97.-. Furthermore, the misused ski pass will be confiscated irrevocably.

The french version takes priority.

GC of online orders

These conditions apply to tickets sold online by Télé Champéry-Crosets Portes du Soleil SA (TCCPS) and Portes du Soleil Suisse (PDS-ch) SA and apply in addition to the general conditions of sale and use of the packages.

The buyer fully and unconditionally adheres to them.

    Rates, validities domains, products available online for reloading or first purchase:
    Packages at individual and family rates
    Domaine Portes du Soleil: 5 hours - 1 to 21 days - Season
    Swiss Domain: 5 hours - from 11 am - from 1.30 pm - 1 day - Season
    SnowAssist Insurance - Smart Card
     
    Smart card
    Any package purchased online will be charged on a TeamAxess Portes du Soleil smart card, hands-free support sold at CHF 4.00.
    Persons already in possession of such a card will be able to recharge it using the WTP number on the card.  (xxxxxxxxxx xxx-xxx).
    Any other media (keycard, swisspass, disposable card) cannot be used.
     
    Prices
    The prices to be paid are those appearing on this site on the date of the order. They are in CHF, including 7.7 % VAT, but excluding delivery costs.
     
    Ordering
    The order must be placed at least once:
    - for a top-up: 1 hour before the start of validity - in this case, the first visit to a terminal will validate the purchased package.
    - for a new purchase without shipping: 24 hours before the start of validity - collection in your heart station at the chosen point of sale (Champéry - Grand-Paradis - Crosets - Champoussin - Morgins)
    - for a new purchase with shipment: 8 days before the start of validity - shipment by post at a cost of CHF 3.
     
    Order confirmation
    Once payment has been made, a confirmation e-mail summarizing the entire order is sent to the customer at the e-mail address used to place the order. The customer must be able to present this order confirmation when picking up the packages and when using the Portes du Soleil ski lifts. Remember to keep this document on your smartphone.
     
    Starting points
    At your first visit to the control terminal, your media will be identified and recognized by our system according to its number and will give you free circulation on the domain you have chosen. This first visit should ideally be made in the resort where the package was purchased:
     

TCCPS SA and PDS-ch SA / June 2019