Terms and conditions

GENERALITIES

These general terms and conditions of sale (GTC) apply to all paid and free services and products of the companies Télé Champéry-Crosets Portes du Soleil SA (TCCPS) and Portes du Soleil Suisse SA (PDS-ch).

The buyer fully and unreservedly adheres to it.

TCCPS and PDS-ch reserve the right to change the GTCs, at any time and without notice, by posting a new version on the site (which supersedes the pre-existing version). By making a purchase after the publication by TCCPS and PDS-ch of a new version of the GTCs, the customer expressly accepts the new GTCs.

A copy is available at all times at the cash desks of the Champéry - Les Crosets - Champoussin - Morgins ski lifts and can be downloaded online on www.pds-ch.ch

 

CLAUSES OF TRANSPORT

The ticket shall entitle the holder, during its period of validity, to free movement on the purchased sector during the published operating hours.

The customer is obliged to carry a ticket valid for the period concerned and corresponding to the appropriate category of user.

TCCPS and PDS-ch guarantee the safety of customers on board their installations. To the extent permitted, the liability of TCCPS and PDS-ch is limited to its own negligent or intentional behaviour.

The customer undertakes to comply with the operating regulations. In particular, the client must behave in a way that does not endanger his own safety or that of other users of the ski area. He is liable for any damage or deterioration.

The resale of transport tickets is strictly forbidden, unless authorised by the operator by contractual measure..

 

TICKETS

The pass consists of a magnetic support of the AXESS type (smart card) on which a ticket is recorded.

Tickets are strictly personal and non-transferable. They will not be exchanged, extended or modified. A photo is mandatory for 8 to 21 day passes, season passes and ½ season. In addition, for the season and ½ season packages, the last name, first name, date of birth and address are mandatory.

Support

Packages are issued on chip cards sold for CHF 4. Chip cards are reusable as they are reloadable. However, it is the customer's responsibility to carry their chip card and present it at the ticket office when purchasing a ticket. Under no circumstances is a chip card refundable.

If a card is damaged or non-compliant, it may be refused.

Tariffs

All public fares for tickets and smart cards are available at points of sale and online at www.pds-ch.ch. They are in CHF and include all taxes.
It is up to the customer to find out about the products and fares on offer in order to select the most advantageous for him or her.

The company reserves the right to modify its rates and the definition of the categories giving the right to discounts and/or preferential conditions at any time and without prior notice.

The applicable rates and conditions are those in force on the day of payment of the package by the customer.

PAYMENT

The accepted means of payment at the ticket office are:

Visa, Mastercard, American Express, Diners, Postcard, Maestro, Twint, Reka-Card
Espèces (CHF and Euros1).
Chèques REKA2

A proof of sale shall be issued for each issue of a package, which must be kept until the end of the package's validity.

1Payments in Euros are made in banknotes, coins are not accepted. Change is given in CHF.
2When paying by REKA cheque no change is given back.

Exchange rate

All packages are sold in CHF. The exchange rate applied at the cash desk for cash payments in Euro is updated regularly to keep up with market fluctuations.

The exchange rates applied on the terminals for credit card payments or when making a purchase via our online sales site are determined by the payment terminal companies. TCCPS and PDS-ch have no control over these rates; it is the sole responsibility of the customer to check the conformity of the rates applied in case of payment in foreign currency. TCCPS and PDS-ch are in no way responsible for an unfavourable exchange rate.

 

ONLINE BOOKING

Onlline orders can be done on www.pds-ch.ch.
Online orders comply with these general terms and conditions of sale, except for the specific conditions detailed below.

SPECIFIC CONDITIONS

Online booking allows the customer to purchase the package ( chip card and ticket), or to reload a chip card with a new ticket.
Anyone in possession of a chip card has the possibility to reload it thanks to the WTP number on the card (XXXXXXXX-XXX-XXX).
It is the responsibility of the customer to fill in the information required to issue or reload the ticket correctly.

DELIVERY TIME FOR ONLINE ORDERS

The order must be submitted:

  • For a first order with delivery: 8 days before the first day of validity of the pass
  • For a first order with withdrawal at the cash desk: 24 hours before the start of validity of the pass
  • For a top-up: 1 hour before the start of validity of the pass

Payment

Payment in secure mode is made by credit card (Visa-Mastercard), TWINT
The payment is made in a secure environment of Six Payment. The bank data transmitted are protected. The validated order will be effective only when the banking payment center concerned will have given its agreement. In case of refusal of the said centre, the order process is cancelled.

Confirmation of the order

Once the payment has been made and accepted by Six Payment, a confirmation e-mail summarizing the entire order (confirmation number and recharged card(s)) is sent to the customer. The customer must be able to present this order confirmation (paper printout or preview on smartphone), during any control carried out on the ski area.

If a chip card is topped up online, the customer can go directly to one of the access terminals in the ski area.
When making a first purchase, the customer collects his or her ski pass at the collection point chosen at the time of the order..
To withdraw the packages, the buyer must present the order confirmation received by e-mail as well as proof of identity. 

Validation of the pass

The skipass is validated the first time it is passed at an access terminal to the ski area of Champéry - Les Crosets – Champoussin - Morgins.

Responsabilities and garanties

TCCPS and PDS-ch cannot be held liable for any inconvenience or damage inherent in the use of the Internet network (service interruption, external intrusion, computer virus, etc.). The customer declares that he is aware of the characteristics and limits of the internet, in particular its technical performance, the response times for consulting, querying or transferring data and the risks linked to the security of communications.

 

REPLACEMENT OF A PASS

Loss / Theft

If a package is lost or stolen, it can be replaced upon presentation of proof of purchase.

At the end of the procedure, the old ticket is cancelled. A duplicate is given to the customer, with no possibility of changing the ticket.
The customer pays the amount of the chip card, in the same way as for a new purchase.

Omission

Forgotten tickets are not replaced. The user must report the forgotten ticket at the ticket office and pay the price of a replacement day at the adult fare valid for the area corresponding to the forgotten pass.

The replacement day shall be reimbursed on presentation of both tickets, after checking that the forgotten ticket has not been used on the day in question. The customer must do this before the next use of the current season. If this is the case, no refund is guaranteed.  

A penalty of CHF 4.- is applied to the amount of the reimbursement.

 

REIMBURSEMENT

Partially used or unused tickets

Partially used or unused tickets, whether or not caused by the user, are under no circumstances reimbursed by TCCPS or PDS-ch.

Closing / Shutting down installations

If the lifts are entirely or partially suspended due to bad weather (e.g. storm) or a case of force majeure, the customer is not entitled to any refund.

Insurances

Only those persons who have taken out an insurance policy offered at the time of purchase of the package are entitled, under the conditions of the insurance in question, to any reimbursement whatsoever. Requests for reimbursement should be addressed directly to the insurance company.

The purchase of insurance is linked to the purchase of the ticket.
The insurance is taken out for the same duration as the ticket.
Rates are available online at www.pds-ch.ch and at the ticket office.
The insurance is not refundable under any circumstances.

The general terms and conditions of insurance and additional information are available on the following website www.snowassist.ch

 

TICKET CONTROL

Checks may be carried out at each installation, if necessary by computerised means. In addition to his pass, the user must be able to prove his identity.

 

FRAUDS AND INFRACTIONS

Anyone travelling on the lifts without a valid ticket or with a third party's lift pass will be fined CHF 250 + the purchase of a day ticket at the adult rate with a chip card..

Furthermore, any misuse of a ticket will result in the irreversible confiscation of the package.​

In the event of a repeat offence, TCCPS or PDS-ch reserve the right to no longer sell tickets to users affected by abusive or fraudulent practices.

EXCLUSION OF TRANSPORT

In the event of failure to comply with the operating regulations, the user may be excluded from carriage. In particular if the user: is intoxicated or under the influence of drugs / behaves improperly / does not observe the regulations on the use of the means of transport / does not comply with the instructions of the personnel.

In the event of a repeat offence, TCCPS and PDS-ch reserve the right to no longer sell tickets to users who do not comply with the operating regulations.

 

RESCUE SERVICES

In the event of an accident on the TCCPS and PDS-ch domain and recourse to the rescue service, an amount determined thanks to the intervention rates communicated by the RMS, not including material costs, is invoiced to the injured customer. Third-party costs (e.g. Rega, doctor) are borne directly by the customer. Any claims for reimbursement must be submitted by the customer to his insurance company.​

 

CUSTOMER RELATIONSHIP

A contact form is at your disposal on www.pds-ch.ch.

In the interest of constant improvement, requests or will always be received with attention and treated with kindness within 10 days.

 

APPLICABLE LAW / PLACE OF JURISDICTION

The contract between the client and TCCPS SA and PDS-ch SA is subject to Swiss law.
The place of jurisdiction is Val-d'Illiez.

The french version takes priority.

Champéry, le 20.05.2020