Terms and conditions

GENERALITIES

These general terms and conditions of sale (GTC) apply to all paid and free services and products of the companies Portes du Soleil Suisse SA (PDS Suisse).

The buyer fully shall comply fully and unconditionally.

PDS Suisse reserve the right to change the GTCs, at any time and without notice, by posting a new version on the site (which invalidates and replaces the already existing version). By making a purchase after the publication of a new version of the GTCs by PDS Suisse, the customer expressly accepts the new GTCs.

A copy is available at all times at the ticket offices of the Champéry - Les Crosets - Champoussin - Morgins ski lifts and can be downloaded online on www.pds-ch.ch

 

CLAUSES OF TRANSPORT

The ticket shall entitle the holder, during its period of validity, to free movement on the purchased sector during the published operating hours.

The customer is obliged to carry a ticket valid for the period concerned and corresponding to the appropriate category of user.

PDS Suisse guarantee the safety of customers on board their installations. To the extent permitted, the liability of PDS Suisse is limited to its own negligent or intentional behaviour.

The customer is obliged to comply with the operating regulations. In particular, the client must behave in a way that does not endanger his own safety or that of other users of the ski area. He is liable for any damage or deterioration.

The resale of transport tickets is strictly forbidden, unless authorised by the operator by contractual measure..

 

TICKETS

The pass consists of a hands free card of the AXESS type (smart card) on which a ticket is recorded.

Tickets are strictly personal and non-transferable. They will not be exchanged, extended or modified. A photo is mandatory for 8 to 15 day passes, season passes and ½ season. In addition, for the season and ½ season packages, the last name, first name, date of birth and address are mandatory.

Tickets

Ski passes are issued on chip cards sold for CHF 4. Chip cards are reusable as they are reloadable. However, it is the customer's responsibility to carry their chip card and present it at the ticket office when purchasing a ticket. Under no circumstances is a chip card refundable.

If a card is damaged or non-compliant, it may be refused.

Tariffs

All public fares for tickets and smart cards are available at the ticket offices and online on www.pds-ch.ch. They are in CHF and include all taxes.
It is up to the customer to find out about the products and fares on offer in order to select the most advantageous for him or her.

PDS Suisse reserves the right to modify its rates the categories giving the right to discounts and/or preferential conditions at any time and without prior notice.

The applicable fares and conditions are those in force on the day of payment of the pass by the customer.

 

PAYMENT

The accepted means of payment at the ticket office are:

Visa, Mastercard, American Express, Diners, Postcard, Maestro, Twint, Reka-Card
Espèces (CHF and Euros1).
Chèques REKA2

A proof of sale (receipt) will be issued for each purchase, which must be kept until the end of the package's validity.

1Payments in Euros are made in banknotes, coins are not accepted. Change is given in CHF.
2When paying by REKA cheque no change is given back.

Exchange rate

All ski passes are sold in CHF. The exchange rate applied at the cash desk for cash payments in Euro is updated regularly to keep up with market fluctuations.

The exchange rates applied on the terminals for credit card payments or when making a purchase via our online sales site are determined by the payment terminal companies. PDS Suisse has no control over these rates; it is the sole responsibility of the customer to check the conformity of the rates applied in case of payment in foreign currency. PDS Suisse is in no way responsible for an unfavourable exchange rate.

 

ONLINE BOOKING

Onlline orders can be done on www.pds-ch.ch.
Online orders comply with these general terms and conditions of sale, except for the specific conditions detailed below.

SPECIFIC CONDITIONS

Online booking allows the customer to purchase the ski pass ( chip card and ticket), or to reload a chip card with a new ticket.
Anyone in possession of a chip card has the possibility to reload it thanks to the WTP number on the card (XXXXXXXX-XXX-XXX).
It is the responsibility of the customer to fill in the information required to issue or reload the ticket correctly.

DELIVERY TIME FOR ONLINE ORDERS

The order must be submitted:

  • For a first order with delivery: 8 days before the first day of validity of the pass
  • For a first order with withdrawal at the cash desk: 1 hour before the start of validity of the pass
  • For a top-up: 1 hour before the start of validity of the pass

Payment

Payment in secure mode is made by Visa – Mastercard – PostFinance – TWINT - PostFinance E-Finance - Masterpass.
The payment is made in a secure environment of Six Payment. The bank data transmitted are protected. The validated order will be effective only when the banking payment center concerned will have given its agreement. In case of refusal of the said centre, the order process is cancelled.

Confirmation of the order

Once the payment has been made and accepted by Six Payment, a confirmation e-mail summarizing the entire order (confirmation number and recharged card(s)) is sent to the customer. The customer must be able to present this order confirmation (paper printout or preview on smartphone), in case of control on the ski area.

If a chip card is topped up online, the customer can go directly to one of the access terminals in the ski area.
When making a first purchase, the customer collects his or her ski pass at the collection point chosen at the time of the order..
When making a first purchase, the customer collects the ski pass at at any ticket office in Champéry – Les Crosets – Champoussin – Morgins. 
To withdraw the pass, the buyer must present the order confirmation received by e-mail as well as proof of identity

Validation of the pass

The ski pass is 'validated' as soon as an access terminal is passed, in the Champéry - Les Crosets - Champoussin - Morgins ski area.

Responsabilities and garanties

PDS Suisse cannot be held liable for any inconvenience or damage inherent in the use of the Internet network (service interruption, external intrusion, computer virus, etc.). The customer declares that he is aware of the characteristics and limits of internet, in particular its technical performance, the response times for consulting, querying or transferring data and the risks linked to the security of communications.

 

REPLACEMENT OF A PASS

Loss / Theft

If a ski pass is lost or stolen, it can be replaced upon presentation of proof of purchase.

In the end of the procedure, the old ticket is cancelled. A duplicate is given to the customer, with no possibility of changing the ticket.
The customer pays the amount of the chip card, in the same way as for a new purchase.

Omission

Forgotten tickets are not replaced. The user must report the forgotten ticket at the ticket office and pay the price of a replacement day at the adult fare valid for the area corresponding to the forgotten pass.

The replacement day shall be reimbursed on presentation of both tickets, after checking that the forgotten ticket has not been used on the day in question. The customer must do this before the next use of the current season. If this is the case, no refund is guaranteed.  

A penalty of CHF 4.- is applied to the amount of the reimbursement.

 

REIMBURSEMENT

Partially used or unused tickets

Partially used or unused tickets, whether or not caused by the user, are under no circumstances reimbursed by PDS Suisse.

Closing / Shutting down installations

If the lifts are entirely or partially suspended due to bad weather (e.g. storm) or a case of force majeure, the customer is not entitled to any refund.

Insurances

Only those persons who have bught an insurance at the time of purchase of the ski pass are entitled, under the conditions of the insurance in question, to any reimbursement whatsoever. Requests for reimbursement should be addressed directly to the insurance company.

The purchase of insurance is linked to the purchase of the ticket.
The insurance is taken out for the same duration as the ticket.
Rates are available online at www.pds-ch.ch and at the ticket office.
The insurance is not refundable under any circumstances.

The general terms and conditions of insurance and additional information are available on the following website www.snowassist.ch

 

TICKET CONTROL

Verifications may be carried out at any installation, if necessary by computerised means. In addition to his pass, the user must be able to prove his identity. 

 

FRAUDS AND INFRACTIONS

Any person using the lifts without a valid ticket or with another person's ticket will be fined CHF 250 + the purchase of a day ticket at the adult rate with a chip card..

Furthermore, any misuse of a ticket will result in the irreversible confiscation of the ski pass.

In the event of a repeat offence, PDS Suisse reserve the right to no longer sell tickets to users affected by abusive or fraudulent practices.

 

EXCLUSION OF TRANSPORT

In the event of failure to comply with the operating regulations, the user may be excluded from carriage. In particular if the user: is intoxicated or under the influence of alcohol or drugs / behaves improperly / does not observe the regulations on the use of the means of transport / does not wear the mask over the mouth and nose in the event of a pandemic situation / does not comply with the instructions of the staff.

In the event of a repeat offence, PDS Suisse reserve the right to no longer sell tickets to users who do not comply with the operating regulations.

 

RESCUE SERVICES

In the event of an accident on the PDS Suisse domain and recourse to the rescue service, an amount determined thanks to the intervention rates communicated by the RMS, not including material costs, is invoiced to the injured customer. Third-party costs (e.g. Rega, doctor) are borne directly by the customer. Any claims for reimbursement must be submitted by the customer to his insurance company.

 

CUSTOMER RELATIONSHIP

A contact form is available to the customer on the website www.pds-ch.ch.

Special requests must reach us no later than 7 days after the end of the season for the Swiss part of the ski area.

In the interest of continuous improvement, requests are always received with attention and will be treated within 10 days. 

 

APPLICABLE LAW / PLACE OF JURISDICTION

The contract between the client and PDS Suisse SA is subject to Swiss law.
The place of jurisdiction is Val-d'Illiez.

The french version takes priority.

Champéry, le 29.04.2021

Conditions générales de vente

Conditions générales de vente


CGV_2021_E.pdf
CONDITIONS OF MY CLUB PORTES DU SOLEIL

CONDITIONS OF MY CLUB PORTES DU SOLEIL


MyClubPDS GB CONDITIONS GENERALES ADHESION.pdf